Hello
Thank you for your question and reaching out. I can understand you are having query\issues related to Mic sound not working.
- Make sure that your microphone or headset is the system default recording device. Here's how to do this in Windows 10 -> Select Start , then select Settings > System > Sound -> In Input, ensure your microphone is selected in Choose your input device -> To test your microphone, speak into it and check Test your microphone to make sure Windows is hearing you.
- Try to connect other USB headset on different computer port and check it its working.
- Disable App-Exclusive Control Exclusive mode -> Right-click on Microphone and then select the “Properties” -> make sure “Allow applicants to take exclusive control of this device” is unchecked. Now, you need to click on “Apply” and then select “OK” as depicted in the image below.
- Disable any Antivirus program you may have for temporary purpose.
Reference :
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