Windows stuck when turn on network adapter

Question

Hi,

There are 6 devices (Windows 10&11) that have a problem specifically when we turn on them. The problem is that the device's desktop is stuck and we can`t do anything until we turn off the network. when we turn on the network adapter or connect the cable, the problem returns.

I monitor the processes and local traffic using process explorer and wireshark and no strange process or connection was found.

The end users need the internet to do their job, how can I solve the problem?

Answer 1

Hello there,

1.   Did you make any changes to the computer before the issue occurred?
   

2.    How do you access your internet whether it’s hard-wired or wireless?
   

At the command prompt, run the following commands in the listed order, and then check to see if that fixes your problem:

Type netsh winsock reset and select Enter.

Type netsh int ip reset and select Enter.

Type ipconfig /release and select Enter.

Type ipconfig /renew and select Enter.

Type ipconfig /flushdns and select Enter.

Go to Network and Sharing Center > Change adapter settings. Right-click on the Disabled network device and go to Properties. On Ethernet, properties window select IPV 4 and press Configure. Select 'Yes' for the given message. Click 'Enable device'.

Hope this resolves your Query !!

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