Unable to login to an application Using Azure SSO from chrome browser

Question

The development team has implemented to login to the application using AD SSO , but not able to login via chrome and edge browser , it is not redirecting to microsoft user account page instead it keeps on showing the login info,works with firefox

Answer 1

@Archana Beena,

There are a few potential reasons why you might not be able to log in to an application using Azure SSO from Chrome or Edge browsers:

1. Browser settings: Make sure that your browser settings allow cookies, pop-ups, and third-party cookies. Sometimes, these settings can prevent the authentication process from working correctly.
2. Browser extensions: Some browser extensions, such as ad blockers or privacy extensions, can interfere with the authentication process. Try disabling any extensions and see if that resolves the issue.
3. Clear cache: Clearing the cache and cookies of the browser can also help resolve the issue. To do this, go to the browser settings and select the option to clear browsing data.
4. Update browser: Check if your browser is up-to-date. Sometimes, older versions of browsers can have compatibility issues with newer authentication methods.
5. Network issues: Sometimes, network issues such as firewalls or proxy servers can interfere with the authentication process. Check with your network administrator to see if there are any network issues that could be causing the problem.

If none of the above steps resolve the issue, you may need to reach out to the application's development team for further assistance. They may need to review their SSO implementation and make any necessary updates to ensure compatibility with all browsers.

Answer 2

Thanks , clearing browser cache and going in incongnito mode is not helping will review with the dev team