How to solve this sign in problem windows11

Question

Hii All,

Yesterday i reseted my windows password as I forgot it and later this morning when I was using my laptop it asks for signin, so i entered my password and System starts restarting and brought me to the sign in page where the sign in form ( pin input ) is not available and instead it shows a grayed signin button which wont work and returns me back to the same page. I referred some of the online videos and tried to enter into safe mode but i did not let me in on the safe mode instead brings me back to the same signin page.

Please help me find solution for this

Answer 1

Hello

Thank you for your question and reaching out. I can understand you are having query\issues related to sign in issue in Windows 11.

Please restart your PC in Safe Mode:

Restart your device by selecting Power > Restart. When you see the sign-in screen, hold the Shift key while you select Power > Restart.

After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.

Reset your PIN :

If you're having trouble using your PIN to sign in to Windows 11, try resetting your PIN.

1. On the sign-in screen, select I forgot my PIN below the PIN text box. If there are multiple accounts on the PC, choose the one you need to reset.
2. On the Enter your password screen, type the password for your Microsoft account, and then select Next.
3. On the Help us protect your info screen, choose to receive your security code either as a text or email message. If you select text, type the last four digits of your phone number, and then select Send Code.
4. When you get the code as a text or email message on a separate device, enter it on the Enter the code you received screen, and then select Next.
5. In the Set up a PIN dialog box, enter your new PIN and confirm it. Your new PIN is now set.

Reference :

https://support.microsoft.com/en-us/windows/troubleshoot-problems-signing-in-to-windows-298cfd5f-df1f-c66b-36ad-f2a61a73baad#WindowsVersion=Windows_11

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Answer 2

Hello,

See if this video fix helps you:

https://www.youtube.com/watch?v=4Q7mhcYUaHQ

Let us know if this helps!