MS 365 email access on Android Outlook | Error "ADSTS50020: User account '' from identity provider 'https://sts.windows.net/4e30ff55-ee30-46c6-a827-03e4c3eac70c/' does not exist in tenant 'Microsoft' "

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MS 365 email access on Android Outlook | Error "ADSTS50020: User account '' from identity provider 'https://sts.windows.net/4e30ff55-ee30-46c6-a827-03e4c3eac70c/' does not exist in tenant 'Microsoft' "

Gaurav Agrawal 5

User is unable to access her MS 365 email on MS Outlook (mobile). The mailbox is empty on the Mobile Outlook. She can see all her emails on her computer (Desktop Outlook)

While authenticating through MFA, below is the error message.

ADSTS50020: User account '' from identity provider 'https://sts.windows.net/4e30ff55-ee30-46c6-a827-03e4c3eac70c/' does not exist in tenant 'Microsoft' and cannot access the application '405e80fc-f8e6-40e6-b6b9-e5bcc7e6813e'(RedirectionUxProd) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Jame Xu-MSFT 4,056 Reputation points

2023-03-24T08:32:20.9933333+00:00

Hi @Gaurav Agrawal ,

Just checking in to see if above information was helpful. Please let us know if you would like further assistance.

If the question has been answered, please accept the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well.

Jame Xu-MSFT 4,056 Reputation points

2023-03-24T08:32:20.9933333+00:00

Hi @Gaurav Agrawal ,

Just checking in to see if above information was helpful. Please let us know if you would like further assistance.

If the question has been answered, please accept the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well.

Answer 1

Hi @Gaurav Agrawal ,

You could refer to this document: https://learn.microsoft.com/en-us/troubleshoot/azure/active-directory/error-code-aadsts50020-user-account-identity-provider-does-not-exist

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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MS 365 email access on Android Outlook | Error "ADSTS50020: User account '' from identity provider 'https://sts.windows.net/4e30ff55-ee30-46c6-a827-03e4c3eac70c/' does not exist in tenant 'Microsoft' "

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