How do I unlock the authenticator App in my android phone without biometric access

Lynne Stainthorpe 10

The authenticator app is locked on my android phone

I have no biometric data installed on the phone because it fails, so this is not an option.

How do I unlock the app?

Can I get a code to unlock the app?

Or how do I uninstall the app?

Please explain clearly in plain English and not in tech speak

Technanosoft Technologies 101 Reputation points

2023-03-21T05:37:34.99+00:00
If you are unable to unlock the authenticator app on your Android phone using biometric access, you can try the following steps:

Use your device passcode or PIN to unlock your phone.

Open the authenticator app.

Enter your secret key or QR code manually to add the account to the authenticator app.

If you have a backup code, you can use it to access your account instead of using the authenticator app.

If you need help with these options, you may need to contact the app or service provider for assistance in accessing your account.

It's important to remember that the purpose of an authenticator app is to provide an additional layer of security to your accounts. If you are having difficulty accessing your authenticator app, it may be a sign that your security measures are working as intended.
Krister Brandser 0 Reputation points

2023-09-27T13:59:37.8+00:00

That doesn't work. Because after entering the passcode for the Microsoft Authenticator app I get the following message:

Authenticator locked

Unlock

However pressing Unlock does nothing.

1 answer

Dave Patrick 426.4K Reputation points MVP

2023-03-20T23:04:16.1166667+00:00

May need to setup an alternate method (pin / pattern) on the phone. I have the pattern security as a backup so when the thumb print fails it reverts to pattern. Don't uninstall the authenticator without first turning off two factor at the service provider end as that will prove to be fatal.

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Dave Patrick 426.4K Reputation points MVP

2023-03-23T13:00:49.77+00:00

Just checking if there's any progress or updates?

--please don't forget to upvote and Accept as answer if the reply is helpful--

Janis Quinn 0 Reputation points

2024-01-19T17:09:35.1733333+00:00

I have a code for the authenticator, but do not remember the number. What do I do next?

Janis Quinn 0 Reputation points

2024-01-19T17:18:17.3266667+00:00

What do I do next when I can do not have or remember a QR number
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How do I unlock the authenticator App in my android phone without biometric access

1 answer