Deployment failed on Azure with Ribbon SBC CNe - "VMExtensionProvisioningError"

Singh, Jaspal 0 Reputation points
2023-03-21T05:15:29.9766667+00:00

I am getting the following error while deploying Ribbon SBC CNe on Azure Portal:

Any solution?

"status": "Failed",
        "error": {
          "code": "VMExtensionProvisioningError",
          "message": "VM has reported a failure when processing extension 'ConfigureSweLite'. 
Error message: \"Enable failed: failed to execute command: command terminated with exit status=1\n[stdout]\njq is not yet installed by Cloud-Init. Retrying in 10sec;\njq is not yet installed by Cloud-Init. Retrying in 10sec;\njq is not yet installed by Cloud-Init. Retrying in 10sec;\njq is not yet installed by Cloud-Init. Retrying in 10sec;\njq is installed;\ndocker is installed;\ndocker is installed but not yet running. Retrying in 10sec;\njq is installed;\ndocker is installed;\ndocker is running;\ncloudnativesweliterelease.azurecr.io/raf:11.0.0-R00 download is not started. nStatus: Downloaded newer image for cloudnativesweliterelease.azurecr.io/raf:11.0.0-R00\nCreated symlink /etc/systemd/system/default.target.wants/docker-Ribbon_raf_container.service → /etc/systemd/system/docker-Ribbon_raf_container.service.\n[{\"Stage\": \"Tfvars creation\", \"Successful\": false, \"Details\": \"Completed\", \"Start time\": \"17-03-2023 03:17:13\", \"End time\": \"17-03-2023 03:17:19\"}]\n\"\r\n\r\nMore information on troubleshooting is available at https://aka.ms/VMExtensionCSELinuxTroubleshoot "
Azure Virtual Machines
Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
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  1. deherman-MSFT 33,701 Reputation points Microsoft Employee
    2023-03-21T17:07:53.62+00:00

    @Singh, Jaspal

    I understand you are facing the above error when attempting to launch Ribbon SBC CNe from the Azure Marketplace. This is a third-party image being offered by Ribbon Communications. They have a support page which you might find helpful. They also have included contact information at the bottom of the Marketplace page.

    It might be worth trying a different VM size to see if the issue is related to resources. If you can confirm the Marketplace image you are using by providing the url, I can attempt to launch it to see if I face the same issue.

    Please don’t forget to "Accept the answer" and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

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