Are there issues with West Europe Form Recognizer at the moment?

Emily Harper 111 Reputation points
2023-03-21T12:38:27.6866667+00:00

Hi there,

We have been having issues since about an hour ago. We are able to submit custom documents up for analysis via API call:

https://{{CognitiveServices}}/formrecognizer/documentModels/{{ModelID}}:analyze?api-version={{APIVersion}}

However, when we request the results back, they continue to say "running" for over one hour. All of our documents are now failing to come back.

https://{{CognitiveServices}}/formrecognizer/documentModels/{{ModelID}}/analyzeResults/{{OperationLocation}}?api-version={{APIVersion}}

We usually make these calls via logic apps, but I ran them manually in postman to check what was going on, since all our messages are being dead lettered for taking so long. We have documents stuck in "running" since well over an hour ago. Usually these come back within 30 minutes with the results. At the moment everything we send to analyse is coming back stuck in "running".

Is something wrong on Microsoft end please?

Thanks!

Emily

User's image

Azure AI Document Intelligence
Azure AI Document Intelligence
An Azure service that turns documents into usable data. Previously known as Azure Form Recognizer.
1,405 questions
Azure AI services
Azure AI services
A group of Azure services, SDKs, and APIs designed to make apps more intelligent, engaging, and discoverable.
2,415 questions

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Emily Harper 111 Reputation points
    2023-03-21T17:26:29.1466667+00:00

    Hi @VasaviLankipalle-MSFT
    We had the issue for about 2 hours around middday UK time, any document that was sent in would be in "running" for over an hour before giving "internalservererror". After a couple of hours I tried the exact same documents again through the same mechanism and they went through in a few minutes each, so everything now seems back to normal thank you :)

    1 person found this answer helpful.