HP 1102W printer, hardware device is not connected to the computer Code 45

Question

One of our Windows 10 office workstations has an HP 1102-W printer directly connected via USB. This printer has been connect for quite some time, including when running Windows 7. Last week, it suddenly had problems printing and being able to access the printer via Printers and Scanners.

When selecting 'Hardware Properties' for that printer I get, "Currently, this hardware device is not connected to the computer (Code 45)." But it is because we can still print sometimes.

When selecting 'Printer Properties' I get, "Function address 0x000000018007260C caused a protection fault (exception code 0xc0000005) Some or all property page(s) may not be displayed."

When I attempted to download a new drive I got this same message.

I've swapped this printer with an identical one from another computer and same thing.

Suggestions on how to fix this?

Answer 1

Hello

Thank you for your question and reaching out. I can understand you are  having query\issues related  to HP Printer not working.


1. Disable any Antivirus program or Windows firewall you may have for temporary purpose.

2. Cleanup below Temp folders location -> Open Start -> Run -> Type below location one-by-one and press enter 
    ->  C:\Windows\Temp
    ->   %USERPROFILE%\AppData\Local\Temp

3. Download the driver -> Then remove your current HP printer from the Control Panel/printers. Have a printer cable ready .  Install the downloaded HP driver and follow the instructions which include connecting the printer to your PC  to different port with the printer cable.

Reference: 
https://answers.microsoft.com/en-us/windows/forum/all/windows-11-cant-install-hp-laserjet-p1102w-windows/72453b77-f818-4d6e-8a9e-9dc06a21259f?page=2

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