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How to remove email address in Azure AD Account properties

y.sawada 5 Reputation points
2023-03-22T01:15:01.9233333+00:00

An error occurs when you delete the e-mail address in the account properties and update it.

The error message is "Failed to update user properties. Please try again later."

Microsoft Security | Microsoft Entra | Microsoft Entra ID

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  1. Sandeep G-MSFT 20,906 Reputation points Microsoft Employee Moderator
    2023-03-23T04:16:09.5066667+00:00

    @y.sawada @y.sawada

    Are you trying to change the email address of a synced account?

    If this email address is synced from on-premises to Azure AD then you cannot change the email address attribute value directly on the Azure AD portal. It has to be changed and synced again from on-premises for a particular object.

    If you are changing an email address of an object which was created on cloud, then you can change the contact information via Microsoft 365 admin center.

    Reference: Change a user name and email address

    Let me know if you have any further questions.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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