2 Windows 10 computers failed to sync with Intune

kevin jimand 525 Reputation points
2023-03-22T07:49:58.4566667+00:00

Hi experts,

I'm new to Intune. For test purposes, I have manually enrolled some Windows 10 computers and iPhone to our Intune tenant yesterday. I find 2 Windows 10 computers can't sync with Intune, however all other devices including 5 Windows 10 computers are working fine without any issue. The windows devices are the same model and OS version. How could this happen? Please help.

Microsoft Security | Intune | Configuration
Microsoft Security | Intune | Other
{count} votes

Accepted answer
  1. Ayomide Oluwaga 906 Reputation points
    2023-03-22T07:57:08.6066667+00:00

    Please Check the following:


    1. Check the device status: Make sure the problematic devices are showing as "Compliant" in Intune. If they are not, then they might have some compliance issues that need to be resolved before they can sync with Intune.
    2. Check the device enrollment: Verify that the devices were enrolled correctly. Check if the devices are showing up in the Intune portal and the devices' policies are applied correctly.
    3. Firewall and network settings: Ensure that the problematic devices are not being blocked by firewalls or network settings that are preventing them from connecting to the Intune service. Verify that the necessary ports are open for Intune communication.
    4. Windows 10 settings: Check if there are any Windows 10 settings that might be causing issues with Intune. For example, check the device settings for Windows Update, and make sure they are not configured to block updates.
    5. Logs: Check the logs on the problematic devices for any errors or warnings related to Intune. These logs may provide insight into the issue.
    6. Try a manual sync: You can try initiating a manual sync from the problematic devices. This can be done by going to Settings > Accounts > Access work or school > Select the account > Info > Sync.

    If none of the above solutions work, you may need to contact Microsoft Support for further assistance.

    0 comments No comments

0 additional answers

Sort by: Most helpful

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.