2,095 questions
Please Check the following:
- Check the device status: Make sure the problematic devices are showing as "Compliant" in Intune. If they are not, then they might have some compliance issues that need to be resolved before they can sync with Intune.
- Check the device enrollment: Verify that the devices were enrolled correctly. Check if the devices are showing up in the Intune portal and the devices' policies are applied correctly.
- Firewall and network settings: Ensure that the problematic devices are not being blocked by firewalls or network settings that are preventing them from connecting to the Intune service. Verify that the necessary ports are open for Intune communication.
- Windows 10 settings: Check if there are any Windows 10 settings that might be causing issues with Intune. For example, check the device settings for Windows Update, and make sure they are not configured to block updates.
- Logs: Check the logs on the problematic devices for any errors or warnings related to Intune. These logs may provide insight into the issue.
- Try a manual sync: You can try initiating a manual sync from the problematic devices. This can be done by going to Settings > Accounts > Access work or school > Select the account > Info > Sync.
If none of the above solutions work, you may need to contact Microsoft Support for further assistance.