onedrive个人版无法登录

Tse Lin 5 Reputation points
2023-03-23T16:01:19.9833333+00:00

最近一段时间onedrive个人版登录时总是卡在正在加载的界面。然后转一会，显示登录出现问题。无论在什么网络环境下都是这样，也尝试在VPN下进行登录，但是网页版可以正常访问，在客户端里没法登录。 另一方面，如果在我的电脑上登录我的企业版onedrive账号，则可以正常使用。

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Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
1,314 questions
OneDrive
OneDrive
A Microsoft file hosting and synchronization service.
821 questions
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  1. Emily Hua-MSFT 27,526 Reputation points
    2023-03-24T06:05:41.9666667+00:00

    Hi @Tse Lin

    Currently in Microsoft Q&A we only support English, could you please edit your question into English？Thanks for your understanding.

    Does the administrator in your organization set policy to prevent sign-in to OneDrive for personal?

    • If not, Please go to Control Panel > Credential Manager > Windows Credentials, check if there’s any credential for personal OneDrive and remove it.
    • You may also reset OneDrive settings to have a check.
    • Besides, please uninstall OneDrive client from Control Panel and re-install again, you may download the newset one from following link:

    https://support.microsoft.com/en-us/office/onedrive-release-notes-845dcf18-f921-435e-bf28-4e24b95e5fc0?ui=en-us&rs=en-us&ad=us

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