Application Keeps Crashing to Desktop Even After Fresh Install

Question

I have recently been experiencing random Crash in regards to a frequently played game Star Wars: The Old Republic,

This is after a full clean of system using several methods, registry clean, and chkdsk/scannow run and repair,

and after a full fresh install of the SWTOR game,

Here is the Event logged today;

Faulting application name: swtor.exe, version: 1.0.0.0, time stamp: 0x63c1dcb7

Faulting module name: KERNELBASE.dll, version: 10.0.19041.2728, time stamp: 0x8aa4a53c

Exception code: 0xc0000005

Fault offset: 0x0012e4f2

Faulting process id: 0x1f10

Faulting application start time: 0x01d95d65a96d7769

Faulting application path: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\swtor\retailclient\swtor.exe

Faulting module path: C:\Windows\System32\KERNELBASE.dll

Report Id: c5566624-b481-49de-bb32-8c0538b7bfa4

Faulting package full name:

Faulting package-relative application ID:

Details;

- System 

  - Provider 

   [ Name]  Application Error 
 
  - EventID 1000 

   [ Qualifiers]  0 
 
   Version 0 
 
   Level 2 
 
   Task 100 
 
   Opcode 0 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2023-03-23T20:36:41.1819255Z 
 
   EventRecordID 12394 
 
   Correlation 
 
  - Execution 

   [ ProcessID]  0 
   [ ThreadID]  0 
 
   Channel Application 
 
   Computer GAMEZTOP 
 
   Security 
 

- EventData 

   swtor.exe 
   1.0.0.0 
   63c1dcb7 
   KERNELBASE.dll 
   10.0.19041.2728 
   8aa4a53c 
   c0000005 
   0012e4f2 
   1f10 
   01d95d65a96d7769 
   C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\swtor\retailclient\swtor.exe 
   C:\Windows\System32\KERNELBASE.dll 
   c5566624-b481-49de-bb32-8c0538b7bfa4 
    
    

can anyone help diagnose and fix this issue .. it has just started hapenning the last few days for no apparent reason???

Thank You

Answer 1

Hi D Hogue,

It appears that you have performed system cleanup using Registry editor, Check disk scan and using an SFC scan. There is a difference between system cleanup and clean installation of Windows. It is also clear that you have been playing “Star Wars: The old republic” in your machine very frequently.

Issue reported: Application keep crashing with respect to Star Wars towards system performance.

Please help us understand the configuration of your machine in terms of below listed requirement.

Windows version:

Graphic card and its driver version

Third party security software/antivirus: Yes/No

Is the machine connected to a domain: Yes/No

Do we use VPN in it: Yes/No

Please perform a below mentioned troubleshooting in a sequence mentioned below and share your findings.

 

·          Create a restore point and fully backup your machine by using external drive and then keep the drive detached from the machine.

·          Remove/uninstall third-party security software/antivirus and remove their dedicated folders from program files&x86 from the base drive.

·          Remove/uninstall unwanted apps or cleanup software and remove their dedicated folders from program files&x86 from the base drive.

·          Clear a temp folder, run disk clean up 24th and remove unwanted/abandoned shortcuts to desktop.

·          Open command prompt by running it as an administrator and type “CHKDSK /f” and hit enter and type and ‘Y’ and restart your machine.

·          Once the machine is restarted, open cmd using administrator and type “SFC /scannow” and hit enter and restart your machine.

·          Update Windows Security and other security measures in Update & Security under Settings.

·          Download and install all Windows Update and restart your machine.

·          Update drivers for graphic card to a latest version and run DISM.exe /Online /Cleanup-image /Restorehealth in cmd and restart your machine.

·          Test your system and start playing your game, if you experience same problem, uninstall the game and its folder from the base drive.

·          Open Settings > Update & Security > Recovery > Reset your machine by keeping your files.

·          Download a latest version of “Star Wars: The Old republic” compatible to Windows version/machine and install the game.

·          Start playing your game and observe the system performance, same issue then perform a CHKDSK scan again and restart your machine.

·          Start playing your game and observe the system performance, if same issue persists then Reset your machine by removing all data.

·          Reinstall the game and observe the system performance and then reinstall other applications afterwards.

 

The above troubleshooting should fix your machine problem and incase you need further help, kindly update with your findings on this thread.

 

Sincerely,

CK