SharePoint Windows Explorer – Problem opening PDF files with Adobe Acrobat Reader DC

Question

Hello,

Some of our users (and me) get this error message, when opening pdf files from windows explorer (important only in windows explorer! In the browser it works).

 

This is appears to be the same / similar issue like here:
https://social.technet.microsoft.com/Forums/Lync/en-US/c6ea7bbc-4caf-4c14-a275-0975dfd7cf81/office-online-server-2016-integration-with-sharepoint-2016-opening-pdf-file-throws-error-there-was?forum=sharepointadmin

 

The path is for sure shorter than 260 letters and we are running the newest Reader DC Version.

 

Additionally the error occurs with SharePoint 2016 and our soon new SharePoint Subscription Edition test environment.

 

If there are no spaces or special characters (don’t know which exactly yet) pdf files do open!

 

Strangely also for some users it works all the time without issue.

I think this is some adobe issue, but does someone know a solution?

 

Thanks

Answer 1

Hi @Pronizius ,

This may be an Acrobat Reader issue, for you to be assisted properly, we sincerely recommend you go to Acrobat Reader communityand post a new thread.

We are sure that our experts from that team can address your query effectively and accurately.

Thanks for your understanding and cooperation!

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