How can I fix VSS error code 12289 Parameter is incorrect / Access is Denied

Derek Dueker 0 Reputation points
2023-03-24T15:16:38.5733333+00:00 
Hello,

We are seeing consistent VSS errors on one of our client servers. It is a Windows Server 2019 instance on a VM. 

The event ID is always 12289, and it always one of two error messages:

-------------------------------------------------------------------------------------------

Volume Shadow Copy Service error: Unexpected error DeviceIoControl(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy216 - 0000000000000364,0x0053c198,0000026BD79B4110,0,0000026BD79B20F0,4096,[0]).  hr = 0x80070057, The parameter is incorrect. 

.  

 

Operation: 

   Processing PostFinalCommitSnapshots 

 

Context: 

   Execution Context: System Provider

-------------------------------------------------------------------------------------------

Volume Shadow Copy Service error: Unexpected error DeviceIoControl(\\?\Volume{####################} - 000000000000036C,0x0053c038,0000026BD79BB180,0,0000026BD79BC190,4096,[0]).  hr = 0x80070005, Access is denied. 

.  

 

Operation: 

   Processing AbortSnapshots 

 

Context: 

   Execution Context: System Provider

---------------------------------------------------------------------------------------------------------------------------------------------------

I have looked everywhere but can't find anything to help figure out what is going on. Any insight would be appreciated.

Thank you,

Derek
Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management updated to data storage.
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Windows Server Backup
Windows Server Backup
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Backup: A duplicate copy of a program, a disk, or data, made either for archiving purposes or for safeguarding valuable files from loss should the active copy be damaged or destroyed.
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  1. Limitless Technology 43,966 Reputation points
    2023-03-27T12:12:11.95+00:00

    Hello there,

    The error message may be related to the Backup application that is running on the server.

    Do you use any third-party software application to make a backup on the problematic server except Symantec BackupExec?

    The VSS event ID 12289 may occur if the third-party backup application is used. If possible, we would like to suggest that you use Windows Server Backup which is a built-in feature on Windows Server to take backups.

    Try registry modification from this thread and see if that helps https://social.technet.microsoft.com/Forums/lync/en-US/1b926c85-b866-464b-9590-70506ba9d8ce/vss-issue-event-id-22-12289-12293-error-0x8004230f-failed-to-retrieve-volumes-that-are-eligible?forum=windowsbackup

    This article describes issues in which Event ID 8019, 20, 8193, or 12302 is logged in the Application log. You receive an Error 0x8004230F or 0x80004002 error message. https://learn.microsoft.com/en-us/troubleshoot/windows-server/backup-and-storage/volume-shadow-copy-service-events

    Hope this resolves your Query !!

    --If the reply is helpful, please Upvote and Accept it as an answer–

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