Office 2019 Professional Plus VL to retail

Question

Hi.

I've a client who has a Office 2019 pro installed.

The problem is that it's a pirated one. Then I convinced him to adquire a legal license and he bought a perpetual retail (a box with a code).

When I tried to activate Office with the code, no error is displayed but Office doesn't make active.

I believe he used a KMS activator and Office was converted from retail to VL.

I tried to uninstall Office and install it again with my ISO (I've one ISO that I know it can be activated with the same codes client adquired). But Office is still VL activation mode and the problem persists.

Any solution?

Thanks.

Answer 1

Hello,

First you can make sure of the licensing before doing any action:

Go to the next folders in CMD depending on the version:

Office 2016 / 2019: C:\Program Files\Microsoft Office\Office16 or C:\Program Files (x86)\Microsoft Office\Office16

Office 2013: C:\Program Files\Microsoft Office\Office15 or C:\Program Files (x86)\Microsoft Office\Office15

Then run:

cscript ospp.vbs /dstatus

*Note the Licensing information to confirm that is changed later.

To remove the licensing use the next command:

cscript ospp.vbs /unpkey:{last five characters of the current product key}

Once this is done, you can open any office application to show the registratioin popups or run the next from command line:

cscript ospp.vbs /inpkey:<full new key including - symbols>

After this, you should be able to run cscript ospp.vbs /dstatus and see how the licensing has changed.

Other ospp.vbs reference and useful parameters: https://learn.microsoft.com/en-us/deployoffice/vlactivation/tools-to-manage-volume-activation-of-office

--If the reply is helpful, please Upvote and Accept as answer--

Answer 2

Hi.

Thanks for the answer. But It doesn´t work.

I executed cscript ospp.vbs /unpkey and the command says: Product key uninstall successful.

Then I opened word but no registration screen was showed. Only a dialog telling press accept to start Word. And Word is still activated.

I executed cscript ospp.vbs /dstatus and showed status licensed.