Office 2019 Professional Plus VL to retail

MurrayLCD 26 Reputation points
2023-03-24T17:45:38.9733333+00:00

Hi.

I've a client who has a Office 2019 pro installed.

The problem is that it's a pirated one. Then I convinced him to adquire a legal license and he bought a perpetual retail (a box with a code).

When I tried to activate Office with the code, no error is displayed but Office doesn't make active.

I believe he used a KMS activator and Office was converted from retail to VL.

I tried to uninstall Office and install it again with my ISO (I've one ISO that I know it can be activated with the same codes client adquired). But Office is still VL activation mode and the problem persists.

Any solution?

Thanks.

Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
1,252 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Limitless Technology 43,996 Reputation points
    2023-03-27T12:36:38.9066667+00:00

    Hello,

    First you can make sure of the licensing before doing any action:

    Go to the next folders in CMD depending on the version:

    Office 2016 / 2019: C:\Program Files\Microsoft Office\Office16 or C:\Program Files (x86)\Microsoft Office\Office16

    Office 2013: C:\Program Files\Microsoft Office\Office15 or C:\Program Files (x86)\Microsoft Office\Office15

    Then run:

    cscript ospp.vbs /dstatus

    *Note the Licensing information to confirm that is changed later.

    To remove the licensing use the next command:

    cscript ospp.vbs /unpkey:{last five characters of the current product key}

    Once this is done, you can open any office application to show the registratioin popups or run the next from command line:

    cscript ospp.vbs /inpkey:<full new key including - symbols>

    After this, you should be able to run cscript ospp.vbs /dstatus and see how the licensing has changed.

    Other ospp.vbs reference and useful parameters: https://learn.microsoft.com/en-us/deployoffice/vlactivation/tools-to-manage-volume-activation-of-office

    --If the reply is helpful, please Upvote and Accept as answer--

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  2. MurrayLCD 26 Reputation points
    2023-03-28T09:59:10.9966667+00:00

    Hi.

    Thanks for the answer. But It doesn´t work.

    I executed cscript ospp.vbs /unpkey and the command says: Product key uninstall successful.

    Then I opened word but no registration screen was showed. Only a dialog telling press accept to start Word. And Word is still activated.

    I executed cscript ospp.vbs /dstatus and showed status licensed.

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