SSO error, update browser, more security info needed

Question

SSO error, update browser, more security info needed

Don Tomnitz 0

Lately, we've had several members that are not able to use SSO. They are getting an error message stating to update the browser. Then a message stating the organization needs more security info and they change their password and still not able to gain access. What are we missing?

Thank you

Akshay-MSFT 18,011 Reputation points Microsoft Employee Moderator

2023-03-29T06:11:16.31+00:00

@Don Tomnitz

I am following up to see if you were able to follow the action plan suggested below. Please do let us know if you have any queries in the comments section. If the suggested steps did help in troubleshooting then please "Accept the answer" and rate your experience. This will help us and others in the community as well.

Thanks,

Akshay Kaushik

1 answer

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Akshay-MSFT 18,011 Reputation points Microsoft Employee Moderator

2023-03-29T06:11:16.31+00:00

@Don Tomnitz

I am following up to see if you were able to follow the action plan suggested below. Please do let us know if you have any queries in the comments section. If the suggested steps did help in troubleshooting then please "Accept the answer" and rate your experience. This will help us and others in the community as well.

Thanks,

Akshay Kaushik

Answer 1

Dillon Silzer 60,736 Volunteer Moderator

Hi Don,

I would start by viewing Azure Active Directory's sign-in logs:\

Sign-in logs in Azure Active Directory

https://learn.microsoft.com/en-us/azure/active-directory/reports-monitoring/concept-sign-ins

Also, when they receive the error, is this a Microsoft 365 error message? Have you tried to expand more details to find the exact error message?

Sign-in error codes

https://learn.microsoft.com/en-us/azure/active-directory/reports-monitoring/concept-sign-ins#sign-in-error-codes

If this is helpful please accept answer.

Laurie Fulk 0 Reputation points

2023-04-10T15:39:23.5633333+00:00
@Dillon Silzer We're having this issue for my Tenant as well. We have users that even though their password has changed and has been updated recently they have to go through several iterations of saying use another account and typing in the password again - then doing the 2FA authorization (we use duo) before it lets them in. If they don't it brings them to the screen that states their browser is out of date.

Here is an example:

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SSO error, update browser, more security info needed

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