Can login into the azure portal anymore / open ticket / reach out to support

MartinP-2753 0 Reputation points
2023-03-24T20:39:45.5833333+00:00

Hi,

I have two Microsoft accounts with the same email address.

-          one for corporate usage

-          one "private" (created long time ago part of the creation of an MSDN subscription but for corporate use as well)

Until recently it was possible without problems to access the azure portal without problems, but now it get stuck on the login – stating further details are required.

For our corporate account we use Authenticator and it looks like it will be required for the 2<sup>nd</sup> account now as well.

How can I activate it? Login into Azure again?

For opening a support ticket I would need to be able to login again…

Thanks,

Martin

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Dillon Silzer 54,731 Reputation points
    2023-03-27T18:43:54.2+00:00

    Hello Martin,

    As Alfredo stated, if you still have access to another account (or someone else does) you can use them to regain access. If you are completely locked out you can reach out to Microsoft 365 for business by phone:

    Global Customer Service phone numbers

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    If this is helpful please accept answer.

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