"Excel Add-ins machine does not support". Desktop computer app add-in not supported?

Question

Hello,

I am unable to submit data via the add-in option on the desktop version. I had no issues on the laptop. The message I get is "could not load some objects because they are not available on this machine". I am using the cloud version of Office on the computer as well. How do I overcome this problem?

Answer 1

It sounds like the add-in you're using on your desktop computer may not be supported by the version of Excel you have installed. Some add-ins are only compatible with certain versions of Excel, or may require additional software or components to be installed on your machine.

Here are a few steps you can try to troubleshoot the issue:

1. Check the system requirements for the add-in: Visit the website of the add-in's developer and make sure that your version of Excel is listed as a supported platform.
2. Check for updates: Make sure that your version of Excel is up-to-date, and that any updates for the add-in are installed.
3. Try reinstalling the add-in: Uninstall the add-in from your computer, then reinstall it from the source you originally downloaded it from.
4. Contact the add-in developer: If none of the above steps resolve the issue, reach out to the developer of the add-in for support. They may be able to provide additional troubleshooting steps or offer a solution.

I hope this helps!

Answer 2

Hi @Iliana Nikleva

Please refer to Erkan Sahin's reply.

I also suggest you perform an online repair for Excel from Control Panel to check this issue.

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