I can't login and I want to cancel my subscription

Question

Please help! I signed up to a business account trial. I can not login to the account at all and I want to cancel it.

I have since signed up to a personal account, but I need the free trial to be canceled!

Answer 1

@martina liessmann, Thanks for posting in Q&A. From your description, it seems you want to cancel Microsoft 365 subscription.

Based on my researching, I find you can follow the following links to do it

https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide

https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

However, if it is still not working, you can request a call back in the above link to get more help.

Thanks for your understanding.

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