Win32 FAX driver not working properly when invoked from Microsoft office 32 bit any office version and office 2021 32 bit and 64 bit in Windows 11 22H2

Sumit Mishra 1 Reputation point
2023-03-26T16:49:25.8833333+00:00

Hi,

We have a Win32 based Fax driver. We are facing some bug only in Windows 11 22H2 and Microsoft office 32bit applications. In Microsoft office older than Office 2021, bug is only appearing on 32bit Microsoft office and windows 11 22H2 but for Microsoft office 2021 bug is appearing on both 32bit and 64bit MS office 2021 and Windows 11 22H2 64bit. Bug description is, when we print from Microsoft office application and select our Fax driver, then we invoke printer properties, after closing printer properties when we click on "print", Microsoft Office application hangs and doesn't respond. This behavior only happens in following combinations:

  1. Windows 11 22H2 with Microsoft office 32bit applications.
  2. Windows 11 22H2 with 32bit and 64bit MS office 2021.

Please help us understand if anything is changed windows 11 22H2 regarding this scenario or related to print settings/printers.

Thanks.

Microsoft 365 and Office | Office Online Server
Windows for business | Windows Server | User experience | Print jobs
Windows for business | Windows Server | User experience | Other
Windows for business | Windows Client for IT Pros | User experience | Other
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Limitless Technology 44,766 Reputation points
    2023-03-27T12:39:07.3+00:00

    Hello there,

    Might be a compatibility issues. Have you collected any logs or event ID?

    You can try collecting the logs and share it to the manufacturer.

    Process Monitor is an advanced monitoring tool for Windows that shows real-time file

    system, Registry and process/thread activity. You can get the tool from here

    https://docs.microsoft.com/enus/sysinternals/downloads/procmon

    System Monitor (Sysmon) is a Windows system service and device driver that, once installed on a system, remains resident across system reboots to monitor and log

    system activity to the Windows event log.You can get the tool from here

    https://docs.microsoft.com/enus/sysinternals/downloads/sysmon

    Hope this resolves your Query !!

    --If the reply is helpful, please Upvote and Accept it as an answer--


Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.