(Windows 11 22H2) When I first logon on using a new user, Windows may returns to the Logon UI, and I have to logon again.

Question

First, I logon the Windows with userA, and create another local account user B in settings. Then I lock the screen and click "other users" in the Logon UI and input the username and password of B and try to enter. Normally, I should enter Windows with userB (I should see something like "welcome..."). But sometimes after I finish my input and press enter key, I enter the system but return to the Logon UI at once. I should logon again.

There are snapshots below:

If I input the username and password of B, I will enter windows normally. If I input another username, the Logon UI may be black sometimes.

There are snapshots below:

The Window version is 10.0.22621.1105.

But this problem does not happen on all computers. I have tried three computers but it only happened on one.

Answer 1

Hello

Thank you for your question and reaching out. I can understand you are having query\issues related to Windows 11 black screen.

1. For a black screen, use the following keyboard shortcut: Windows logo key + Ctrl + Shift + B
2. Please boot your Computer in safe mode and see if the screen still goes Blank or Black ?
3. Disable any Antivirus program or Windows firewall you may have for temporary purpose.
4. Perform any pending Windows update.
5. Disable fast startup using below command.

Powercfg -h off

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