User disconnects with with error: "Two azure virtual desktop disconnects two computers couldn't connect in the amount of time allotted"

Question

Hi,

One homeworker, out of about 100 AVD users, has started experiencing frequent disconnects with the error, "Two computers couldn't connect in the amount of time allotted."

Swapped the laptop, used a different sign-in but it still happens over the Wi-Fi despite everything else working without problems. Can't find anything useful logged. What could be causing this?

Thanks,

Paul

Answer 1

Hi

a few questions on this:

• Is this user connecting to a Personal Desktop or a Pooled Host?
• What client method (RD Client/Store Client/Web) are they using to connect and what version? Have you tried different methods with same result?
• Is your Host Pool and Session Hosts connected to Log Analytics? If so, does that provide more specific logs to show why the user or device cannot access?

Hope this helps,

Thanks

Michael Durkan

• If the reply was helpful please upvote and/or accept as answer as this helps others in the community with similar questions. Thanks!

Answer 2

We are also seeing this error affecting several users in our AVD/WVD collection.

Answer 3

Same as above - Users will randomly get kicked most the time in under 5 minutes, no apparent difference on what machine they use, what internet connection they use which account is being used.

Doesn't seem to matter if our users use the remote desktop app by MS or a web version for access, they get kicked.
Deleted remote profiles - Made no difference
Made them only use one published app - Made no difference.

Answer 4

Also have the same issue with random users

Answer 5

We are facing same issue . approx all project . we found session stuck session in nerdio but the issue is we are releasing them ( log off from nerdio) and after sometime they got the same error .
we upgrade the version of RD client app 1.2.41 version window patch files. but all most all project facing same issue. please check it from your end and let us know what we can do it in this case .