CitrixWorkspaceApp insallation failure Error Code: -2146872894 (ShellRun Failed)

Question

Hello,

Added CitrixWorkspaceApp.exe package in a task sequence. It fails to intall with below error after the command line.

3/26/2023 11:26:42 AM : ShellRun: "C:_SMSTaskSequence\Packages\CON00011\Vendor\CitrixWorkspaceApp.exe" /silent /EnableCEIP=false AllowAddStore=N AllowSavePwd=A SelfServiceMode=False /includeSSON /AutoUpdateCheck=Disabled

3/26/2023 11:29:29 AM : Error Code: -2146872894 (ShellRun Failed)

Below are from exemgr.log

Running "C:\_SMSTaskSequence\Packages\CON00011\Install.CMD" /I /S with 32bitLauncher)
Created Process for the passed command line
Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistProgramStartedEvent
{
	AdvertisementId = "SMS10000";
	ClientID = "GUID:0E78AEA4-9EB2-415A-95EF-9BEC14BFF35F";
	CommandLine = "\"C:\\_SMSTaskSequence\\Packages\\CON00011\\Install.CMD\" /I /S";
	DateTime = "20230326125614.352000+000";
	MachineName = "ContosoComputer1";
	PackageName = "CON00011";
	ProcessID = 4484;
	ProgramName = "Install_Citrix Receiver 22.3.2000";
	SiteCode = "013";
	ThreadID = 9880;
	UserContext = "NT AUTHORITY\\SYSTEM";
	WorkingDirectory = "C:\\_SMSTaskSequence\\Packages\\CON00011\\";
};

Successfully submitted event to the Status Agent.
Raised Program Started Event for Ad:SMS10000, Package:CON00011, Program: Install_Citrix Receiver 22.3.2000
GetProcessInfo - Process creation time high = 31023074, low = 1492121422
Execution Manager received Temp Path C:\WINDOWS\TEMP\
Persisting request for program Install_Citrix Receiver 22.3.2000 package CON00011 in state Running
EvaluateRequestForExecution - Updated current running request
Current state for SMS10000: 10
The reference count for program Install_Citrix Receiver 22.3.2000, package CON00011 has been incremented to 1
Persisting request for program Install_Citrix Receiver 22.3.2000 package CON00011 in state Running
Successfully created request for Package :CON00011 Program:Install_Citrix Receiver 22.3.2000_ Advert: SMS10000
Program exit code 1
CExecutionStatus::CExecutionStatus
Looking for MIF file to get program status
Looking for MIF file in directory C:\WINDOWS\
Looking for MIF file in directory C:\WINDOWS\system32\
Script for Package:CON00011, Program: Install_Citrix Receiver 22.3.2000 failed with exit code 1

Please let me know how to check why it is failing to install?

is enabling verbose log useful to identify the issue?

Kinldy help me.

Answer 1

You need to review the logging for your installer to see why it is failing.