Intune Enrolled MacOS Device Reinstalling Office While In Use

Question

We have a small footprint of MacOS Devices in our environment.

Periodically I've received reports from end users that Teams has closed while in use and seemed to reinstall itself.

I was finally able to speak with a user right as this happened this morning and it appears that Company Portal may not be detecting Office as installed, so since it is a required app it kicks off the Install process which closes any open versions of the app, removes them, and reinstalls.

Within Company Portal we were able to see the Microsoft 365 Apps for MacOS package as "installing" right after Teams closed on him, mid meeting.

This may be happening post MacOS updates, but thats somewhat anecdotal. This user in particular user DID update their MacOS version to 13.3 this morning shortly before this happened.

Has anyone else seen this behavior or solved a similar issue?

Answer 1

Hi,

Thank you for posting in Microsoft Q&A forum.

1,You can try to completely remove Microsoft 365 Apps and reinstall it to have a try.

2,Turn off auto update.

Similar thread here: Mac Auto Install

Thanks for your time. Have a nice day!

Best regards,

Simon

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