https://olcsupport.office.com/ doesn't work

Dles 10 Reputation points
2023-03-28T20:18:43.1633333+00:00

So I want to file a new support request with Microsoft. Hey, they have a website where I can do that! https://olcsupport.office.com/ Go and fill it out, after logging in with my Outlook e-mail ID. Press"go", and the ball spins and spins and spins and spins. An hour later, it's still spinning. Gee, I wonder where you go to get support for a support page that fails?

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
2,010 questions

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Emily Hua-MSFT 27,526 Reputation points
    2023-03-29T04:08:01.5433333+00:00

    Hi @Dles

    Based on my tests, I can sign into the link successfully.

    If you can not sign your account into this web, please change your browser. You may also enable the browser's InPrivacy windows.

    In addition, please check your Internet connection, if there is any VPN or proxy connection, I suggest you diconnect it. Or you may use mobile hotspot.

    Then please check whether following link can help you unblock your account.

    https://sender.office.com/

    If you need further help, it's recommended to submit this issue to https://support.microsoft.com/en-us/home/contact?linkquery=Can%27t%20sign%20in%20to%20Outlook.com%20or%20Hotmail

    Hope the information could be helpful.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  2. hucki 0 Reputation points
    2024-03-20T14:36:14.8233333+00:00

    Hello @Dles,

    have you checked if all mandatory info has been provided?

    I ran into the excact same issue today on https://olcsupport.office.com/ after submitting the form without providing Outbound IP(s) or range(s). Actually tried it twice before getting hold of the respective data.

    I guess that the form validation kicks in resulting in an endless spinner.

    After obtaining all info to fill all mandatory fields I was able to submit the form and get a support request number. Still waiting for an e-mail confirmation though...

    I hope this helps.

    Best,

    Hucki

    0 comments