Custom domain for Azure App Service not working/timing out

Isa Chen 20 Reputation points
2023-03-29T11:24:13.6266667+00:00

I am trying to set up a custom domain name for my app service which serves up my frontend. I have followed the instructions here: Map an existing custom DNS name to Azure App Service I have verified and secured the domain which is parked in GoDaddy. On the GoDaddy account I maintain the A record and a CNAME record for www which points to the root of the domain.

Checking out the domain name, marketmanager.trade on whatsmydns, I can see that it has already propogated. But I cannot access the app via the domain name.

Doing a ping marketmanager.trade I get a Request timeout for icmp_seq 0

I do traceroute 13.69.68.21 which is the IP address of the web app and I start running into issues at hop 18

Not sure what the issue is.

Records on GoDaddy are:

Type Name Data
A @ 13.69.68.21
CNAME www marketmanager.trade.
TXT asuid <string>

On Azure AppService WebApp
Screenshot 2023-03-29 at 7.22.47 PM

Azure App Service
Azure App Service
Azure App Service is a service used to create and deploy scalable, mission-critical web apps.
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Accepted answer
  1. TP 71,761 Reputation points
    2023-03-29T12:07:34.3266667+00:00

    Hi,

    I performed DNS lookup and it returned two different IP addresses for your domain. See screenshot:

    dns lookup for marketmanager.trade

    I believe you need to make sure the GoDaddy domain parking feature is turned off so that the parking IP address isn't returned via DNS.

    If the above was useful please click Accept Answer.

    Thanks.

    -TP


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