Can't access my phone number and 2FA is block access.

Eakwattana Timbers 20 Reputation points
2023-03-29T13:00:58.49+00:00

I accidentally cancelled my phone number and can't access my account because 2FA protocol is blocking me. I still know my password and username. I can't ask my company admin to take care of this problem because I am that administrator of the company. I also can't access office 365 account and assign my employee account. Is there any way to fix this?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Rafael da Rocha 5,081 Reputation points
    2023-03-29T15:43:57.36+00:00

    Hello,

    this is why it is best practice to have more than one admin in a tenant and/or a break glass admin account.

    Here is a thread with the proposed solution for your situation:
    https://learn.microsoft.com/en-us/answers/questions/590596/restore-access-to-tenant

    1 person found this answer helpful.

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