Unable to Reactivate my Azure Subscription

Question

When I try to enable my subscription a window pops up saying I have a balance to pay. I hit pay now and then it redirects me to another window saying that all balances have already been paid. But the subscription remains disabled. Pls Help. I have already waited over 24 hours to see if there was a change. No change.

I tried to run diagnostics, create a support request and tweet at support but none of it is working. And support requests just give me basic instructions that I already know what to do with.

Here are the two windows I see

Answer 1

Hi,

Please open new Billing support request in the Azure portal:

https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

It will look similar to below sample screenshot:

Enter summary, select Problem type, select Problem subtype, then click Next. After a delay, some potential solutions will be shown. Click Return to support request as shown below:

This will return you to the recommended solution tab. Click Next, as shown below:

Fill out the information on the Additional details tab making sure your email address/phone are correct, click Next, then finally click Create. At this point your support request will be created and you should receive a Case email from Microsoft Support and will be contacted in near future by support engineer.

If the above was helpful, please click Accept Answer.

Thanks.

-TP