Unable to Reactivate my Azure Subscription

Noemi Weis 0 Reputation points
2023-03-29T15:02:07.4266667+00:00

When I try to enable my subscription a window pops up saying I have a balance to pay. I hit pay now and then it redirects me to another window saying that all balances have already been paid. But the subscription remains disabled. Pls Help. I have already waited over 24 hours to see if there was a change. No change.

I tried to run diagnostics, create a support request and tweet at support but none of it is working. And support requests just give me basic instructions that I already know what to do with.

Here are the two windows I seeScreenshot 2023-03-29 at 10.49.51 AM

Screenshot 2023-03-29 at 10.49.59 AM

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. TP 79,061 Reputation points
    2023-03-29T15:06:44.2333333+00:00

    Hi,

    Please open new Billing support request in the Azure portal:

    https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

    It will look similar to below sample screenshot:

    azure new billing support request sample

    Enter summary, select Problem type, select Problem subtype, then click Next. After a delay, some potential solutions will be shown. Click Return to support request as shown below:

    azure support request solutions page

    This will return you to the recommended solution tab. Click Next, as shown below:

    azure support request after solutions page

    Fill out the information on the Additional details tab making sure your email address/phone are correct, click Next, then finally click Create. At this point your support request will be created and you should receive a Case email from Microsoft Support and will be contacted in near future by support engineer.

    If the above was helpful, please click Accept Answer.

    Thanks.

    -TP