Windows updates for windows 11 and 10 affecting Cisco AnyConnect version 4.10 services to restart automatically

Question

We did push the window updates and one of the third party application stopped working as usual. It has four modules and the services are set to start/run automatically. However, that's not the case right now since the services stopped running automatically.

Below is analysis for Dart logs and results from a windows 10 machine installed with Cisco AnyConnect client.

 

Date        : 03/28/2023

Time        : 07:53:03

Type        : Error

Source      : acvpnui

 

Description : Function: CIpcTransport::terminateIpcConnection

File: c:\temp\build\thehoff\phoenix_mr50.209236130437\phoenix_mr5\vpn\common\ipc\ipctransport.cpp

Line: 471

Invoked Function: CSocketTransport::writeSocketBlocking

Return Code: -31588319 (0xFE1E0021)

Description: SOCKETTRANSPORT_ERROR_NO_SOCKET_HANDLE:The socket transport does not possess a valid socket handle.

 

 

Date        : 03/28/2023

Time        : 07:53:03

Type        : Error

Source      : acvpnui

 

Description : Function: ApiIpc::initIpc

File: c:\temp\build\thehoff\phoenix_mr50.209236130437\phoenix_mr5\vpn\api\apiipc.cpp

Line: 457

Invoked Function: CIpcTransport::connectIpc

Return Code: -31588340 (0xFE1E000C)

Description: SOCKETTRANSPORT_ERROR_CONNECT

 

 

Date        : 03/28/2023

Time        : 07:53:07

Type        : Error

Source      : acvpnui

 

Description : Function: CSocketTransport::connectTransport

File: c:\temp\build\thehoff\phoenix_mr50.209236130437\phoenix_mr5\vpn\common\ipc\sockettransport.cpp

Line: 1163

Invoked Function: ::WSAConnect

Return Code: 10061 (0x0000274D)

Description: No connection could be made because the target machine actively refused it.

We exempted these directories on Microsoft Intune as well as on the test machines manually but still the issue wasn't resolved.

• • C:\Program Files (x86)\Cisco\
• • C:\ProgramData\Cisco\
• • C:\Users%username%\AppData\Local\Cisco

Answer 1

Hi Dominic Morara,

Thank you for posting on Microsoft Learn!

You can try below mentioned troubleshooting.

In Start menu, search for Windows Security, and select the app in the search results.

Choose App & browser control.

Select Reputation-based protection settings.

Turn off the following options:
Check apps and files.
Potentially unwanted app blocking
SmartScreen for Microsoft Store apps

Launch the app.

If that doesn't fix the problem, you can try to uninstall the Cisco software and install the latest from the cisco website.

Please update with your findings.

Sincerely,

CK