@Betty Stolwyk Thank you for reaching out to us, As I understand you want to exempt emergency access accounts (break glass) from MFA, researched on your requirement in order to exclude the break glass account from MFA only option we have is to exclude via Conditional access - https://learn.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access#:~:text=Exclude%20at%20least%20one%20account%20from%20Conditional%20Access%20policies
Also, you might be aware conditional access comes with P1 or P2 license - https://www.microsoft.com/en-us/security/business/identity-access/azure-active-directory-pricing
However as @Dillon Silzer shared in his answer reference article - https://janbakker.tech/break-glass-accounts-and-azure-ad-security-defaults/ where they mentioned to use FIDO key to break glass account, but there is a limitation to it if accidentally someone deletes the FIDO2 key from the account without knowing, then we will have a challenge in accessing the Azure AD resources when we really need it.
Let me know if you have any further questions, feel free to post back.
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