13,721 questions
Cannot login to Power Apps
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 99%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
Jordan Jimenez
0
Reputation points
We received the following error message when signing into Power Apps. The user is created on the tenant and is in the admin center. All necessary licenses have been procured and Power Apps works when they login using a different cell phone device. We have tried to clear cache and reinstall app.
Request Id: 130b39c3-f527-4eb7-be8c-6dce82bd6e00 Correlation Id: 060cf8ab-fe28-413f-8a2e-25c29a51fb22 Timestamp: 2023-03-30T02:58:35Z Message: AADSTS50020: User account '******@company.com' from identity provider 'https://sts.windows.net/817bb0de-a72c-4ef4-a6e6-50433fa8af33/' does not exist in tenant '[Company.com]' and cannot access the application '4e291c71-d680-4d0e-9640-0a3358e31177'(PowerApps) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
Microsoft Security Microsoft Graph
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 81%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Marilee Turscak-MSFT 37,206 Reputation points Microsoft Employee Moderator2023-04-02T07:34:16.9366667+00:00 Hi @Jordan Jimenez ,
That issue can occur if your user has a personal "Microsoft" account using the same email address as your Microsoft 365 "Work or School" account, or for any of the reasons mentioned in this article. Please try the troubleshooting steps in the article and create a support request if you still face the issue: https://learn.microsoft.com/en-us/troubleshoot/azure/active-directory/error-code-aadsts50020-user-account-identity-provider-does-not-exist
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