O365 Update your Browser

Question

When trying to Activate O365 we get the message "Your organization needs more information to keep your account secure" and when we click to continue we get a message to Update Your Browser. The Default Browser in use is Edge on the latest version of edge.

The issue is most likely that the protocol to open that windows is set to IE. the problem is what protocol is that or file extension. we have tired copying the link into edge and while we can than set it call a number and verify it still does not activate O365 on the system.

would appreciate any help on this.

Thank you

Answer 1

Hello,

You may check this related issue, hope it can solve yours :)

https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-is-showing-update-your-browser-even-though/fd905756-f74d-444e-b133-2b5207fe4810

Answer 2

go to Microsoft online and use the same username and password to log in to a Windows popup to use the authenticator app 2fa. thats the fix