Issue with Microsoft 365 E5 developer admin account

Wade ld 0 Reputation points

Dear Support Team,

I hope this email finds you well. I am writing to report an issue with my Microsoft 365 E5 developer admin account. Recently, I mistakenly enabled smart card and certificate authentication on my account, which has caused me to be unable to log in to my account.

I have tried to disable these settings by following the instructions provided on the Microsoft support website, but I am still unable to access my account. I have also tried resetting my password, but this has not solved the issue.

I believe that the issue is related to the smart card and certificate authentication settings, as I was able to access my account without any issues before I enabled these settings. I require access to my account to continue my work as a developer, and I would appreciate it if you could assist me in resolving this issue as soon as possible.

Please let me know if you require any further information from me to assist with troubleshooting this issue. I look forward to hearing back from you soon.

Thank you for your assistance.



Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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