Teams Phone Resource Account licenses for Microsoft 365 developer subscription

Question

Teams Phone Resource Account licenses for Microsoft 365 developer subscription

Gerry Pearson 25

I am using a Microsoft 365 developer subscription (sandbox tenant) to develop PowerShell automation around the provisioning of Teams services. These tenants come with 25 DEVELOPERPACK_E5 licenses.

One part of this automation is the creation of Call Queues and Auto Attendants, each of which must have an associated Resource Account. These Resource Accounts must be appropriately licensed with Teams Phone Resource Account licenses. It used to be that I could use the existing DEVELOPERPACK_E5 licenses for this purpose. That is no longer the case.

In a standard, production tenant with E5 licenses you get some number of these Teams Phone Resource Account licenses for free. But in the sandbox tenant these licenses do not appear to be available. This is problematic as I am no longer able to completely test my automation in a developer sandbox.

Is there an alternative solution for sandbox tenants? Are there any plans to include Teams Phone Resource Account licenses in developer sandbox tenants going forward?

Waylon-3800 0 Reputation points

2023-04-02T17:38:48.5733333+00:00

Got the same issues. My old resource account has Microsoft 365 Phone System and Microsoft Teams license assigned.

Guess they might update something. It's bugging me a while to realized that might not my problem.😂
SokiGuo-MSFT 31,551 Reputation points Microsoft External Staff

2023-04-03T01:26:11.4033333+00:00

Hi

Thanks for visiting our forum. Microsoft Teams tag is mainly focused on the general issue of Microsoft Teams application troubleshooting. Based on your description, this problem is related to Teams development. Thanks for your understanding and patience!
No Thanks 0 Reputation points

2023-05-02T13:00:07.2133333+00:00

Same exact issue. Was hoping to find a solution here and found a typical BS response from SokiGuo-MSFT. A license for a Teams feature which isn't available but is required to implement other Teams features such as call queue or auto attendant certainly qualifies for using the Microsoft Teams tag in my opinion.
Waylon-3800 0 Reputation points

2023-05-03T13:03:05.1133333+00:00

I was trying to get a hold on the product team for more information, in hope of telling you something different than what you have already known. Unfortunately, there is no current plan on including team phone feature on the Microsoft developer subscriptions. In the meantime, please consider our Collaboration and communication products in admin center portal: Microsoft 365 admin center

Just got the reply from support center. It's absolutely nonsense they won't provide the license for resource account.
Paul Warbroek 0 Reputation points

2023-12-15T09:16:52.5+00:00

We encounter the same problem that it's not possible anymore to use the E5 developer license for a resource account and assign numbers to it, you will the error saying "lacks appropriate licenses to assign a 'DirectRouting' number" Does anyone has a solution to buy or get those phone resource licenses in a development environment? At the moment they can't be found in such a development environment. The suggested solution by Oktay Yildiran is not working.

1 answer

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Waylon-3800 0 Reputation points

2023-04-02T17:38:48.5733333+00:00

Got the same issues. My old resource account has Microsoft 365 Phone System and Microsoft Teams license assigned.

Guess they might update something. It's bugging me a while to realized that might not my problem.😂
SokiGuo-MSFT 31,551 Reputation points Microsoft External Staff

2023-04-03T01:26:11.4033333+00:00

Hi

Thanks for visiting our forum. Microsoft Teams tag is mainly focused on the general issue of Microsoft Teams application troubleshooting. Based on your description, this problem is related to Teams development. Thanks for your understanding and patience!
No Thanks 0 Reputation points

2023-05-02T13:00:07.2133333+00:00

Same exact issue. Was hoping to find a solution here and found a typical BS response from SokiGuo-MSFT. A license for a Teams feature which isn't available but is required to implement other Teams features such as call queue or auto attendant certainly qualifies for using the Microsoft Teams tag in my opinion.
Waylon-3800 0 Reputation points

2023-05-03T13:03:05.1133333+00:00

I was trying to get a hold on the product team for more information, in hope of telling you something different than what you have already known. Unfortunately, there is no current plan on including team phone feature on the Microsoft developer subscriptions. In the meantime, please consider our Collaboration and communication products in admin center portal: Microsoft 365 admin center

Just got the reply from support center. It's absolutely nonsense they won't provide the license for resource account.
Paul Warbroek 0 Reputation points

2023-12-15T09:16:52.5+00:00

We encounter the same problem that it's not possible anymore to use the E5 developer license for a resource account and assign numbers to it, you will the error saying "lacks appropriate licenses to assign a 'DirectRouting' number" Does anyone has a solution to buy or get those phone resource licenses in a development environment? At the moment they can't be found in such a development environment. The suggested solution by Oktay Yildiran is not working.

Answer 1

Oktay Yildiran 0

There is a workaround for continuing the testing of your automation. You can create a new user with an E5 Developer license and assign a phone number. Additionally, the phone number that should be assigned to the resource account can be assigned to the newly created user to facilitate this process. Then, in the Teams Admin Center, you can set up callforwarding to the Resource Account. This method should enable your automation to function properly.

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Teams Phone Resource Account licenses for Microsoft 365 developer subscription

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