When attempting to log into outlook I am prompted with "your organization needs more information to keep your account secure" when clicking on "NEXT" the page is just getting back and the users cant move on I try to turn off manage security defaults and that does not work some times if I log in from another machine that works on the first machine some times its works when clean cookies and cache please any permanent solution for this issue?

"your organization needs more information to keep your account secure" massage

Samer Tarbzoni 5

When attempting to log into outlook I am prompted with

"your organization needs more information to keep your account secure"

when clicking on "NEXT" the page is just getting back and the users cant move on

I try to turn off manage security defaults and that does not work
some times if I log in from another machine that works on the first machine
some times its works when clean cookies and cache please any permanent solution for this issue?

Ayomide Oluwaga 946 Reputation points

2023-04-02T00:30:30.7033333+00:00

do you wish to totally disable the feature?
Samer Tarbzoni 5 Reputation points

2023-04-02T06:49:19.13+00:00

not sure, because most of the users did not face the same issue
Ayomide Oluwaga 946 Reputation points

2023-04-02T07:32:40.12+00:00
Well, disabling the feature is fairly easy but lets try troubleshootin the issue first.

Try the following please:

Check if the affected users have any extensions installed: Certain browser extensions can interfere with the login process. Check if the affected users have any extensions installed and ask them to disable them temporarily to see if that resolves the issue.

Check if there are any cached credentials: Cached credentials can sometimes cause issues with login. Ask the affected users to clear their cached credentials and try logging in again.

Try accessing Outlook from a different network: Sometimes network issues can cause login problems. Ask the affected users to try logging in to Outlook from a different network, such as from home or a public Wi-Fi network.

Check if there are any third-party add-ins: Some third-party add-ins may cause issues with Outlook. Check if the affected users have any third-party add-ins installed and ask them to disable them temporarily.

Check the browser version, make sure it is not outdated.

Try using a different authentication method: If the issue persists, try using a different authentication method, such as OAuth, to see if that resolves the issue.

Let me know if this resolves your issue.
ChristyZhang-MSFT 20,811 Reputation points Microsoft Vendor

2023-04-03T07:11:18.28+00:00

Hi @Samer Tarbzoni ,

Welcome to our forum!

Considering the impact of the settings of MFA, it's suggested that you could contact your administrator to check if MFA is enabled.
Samer Tarbzoni 5 Reputation points

2023-04-04T06:37:17.13+00:00

I just added an email address to the user so the user now has two method of authentication and its work with them,(for now) i hope the massage will not showing again
ChristyZhang-MSFT 20,811 Reputation points Microsoft Vendor

2023-04-05T07:47:04.5+00:00

Hi @Samer Tarbzoni , Thanks for your sharing. If you have any update, welcome back to post. Have a nice day:)
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Pure Labs 0 Reputation points

2023-05-25T13:44:12.2266667+00:00

@ChristyZhang-MSFT This does NOT work. All users in my organization are already set to "Disabled" and the "More information required" error and process is still popping up for all of my users.