BitLocker enabled after windows update - no way to solve the issue

Question

I have a Dell XPS 13 9360 and after winder home 10 update BitLocker has been enabled automatically and it asks for the 48 digits recovery key. I have reinstalled windows on C partition but still D is locked and I have all my important data there. I tried multiple ways found on inthernet but I still have this message:

C:\WINDOWS\system32>manage-bde -protectors -add d: -RecoveryPassword

ERROR: The operation cannot be performed because the volume is locked.

Does anyone has a solution not to loose my data please?

Answer 1

I still get the error message: ERROR: The operation cannot be performed because the volume is locked. I don't have any recovery password because I didn't setup one. Also the discussion from the suggestive post is not helpfull because as I said I don't have any recovery password - it bitLocker was enabled after an windows update and in order to use the laptop I had to reintall windows on C but D is still locked and I need the data from there.

Answer 2

Hello there, I suggest you first try the following steps:

1. Click Start, type "cmd" in "Search programs and files".
2. Right click on "cmd.exe" icon and choose "Run as Administrator".
3. Type the following command to check the status in command prompt window. Cscript C:\windows\system32\manage-bde.wsf –status
4. Then, you can use the following command: Cscript C:\windows\system32\manage-bde.wsf –off D: (where D refer to the partition, you want to decrypt.) Similar discussion here https://social.technet.microsoft.com/Forums/ie/en-US/58e44671-0cf0-480b-9668-3876c30752a9/bitlocker-not-opening-drive-after-accepting-securities-keys?forum=w7itprosecurity Hope this resolves your Query !! --If the reply is helpful, please Upvote and Accept it as an answer--

Answer 3

My regards to you I have unencrypted the external hard drive from Bitlocker and then I installed Windows 11 and then I tried to open the hard drive again on the device after installing the new Windows I found that it asks me for the recovery key 48 digits and I did not encrypt I entered my account on Microsoft and I did not find any keys or files related to encryption and I have been trying for a long time but it does not open I remember the password for the hard drive but I do not know the encryption key of BitLocker Please help me because The external hard drive contains very important information and my work history for 20 years and I do not want to lose data at all costs, please help me, the outcome of 20 years is lost from me