Azure VM unable to install application

Question

Azure VM unable to install application

Abdul 0

Logged into VM using admin credential. Tried to install an application inside VM and in order to install it asked for an admin user and pass. I provided the admin user and pass (which I am logged in to already). It is saying credentials are wrong. How to fix this?

kobulloc-MSFT 26,846 Reputation points Microsoft Employee Moderator

2023-04-03T15:52:05.5966667+00:00

Hello, @Abdul !

I know you said you logged in using your administrator account but it may be worthwhile confirming that you are using the current administrator password as opposed to another account (and I'll look into possible scenarios where this happens). You can quickly confirm/reset the local administrator password:

https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/reset-rdp#reset-by-using-the-azure-portal
kobulloc-MSFT 26,846 Reputation points Microsoft Employee Moderator

2023-04-04T17:40:58.6566667+00:00

Hello, @Abdul ! I hope this has been helpful! We appreciate hearing from you and would love to help others who may have the same question. Accepting answers helps increase visibility of this question for other members of the Microsoft Q&A community. If you still have questions, please let us know what is needed in the comments so the question can be answered. Thank you for helping to improve Microsoft Q&A!

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kobulloc-MSFT 26,846 Reputation points Microsoft Employee Moderator

2023-04-03T15:52:05.5966667+00:00

Hello, @Abdul !

I know you said you logged in using your administrator account but it may be worthwhile confirming that you are using the current administrator password as opposed to another account (and I'll look into possible scenarios where this happens). You can quickly confirm/reset the local administrator password:

https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/reset-rdp#reset-by-using-the-azure-portal
kobulloc-MSFT 26,846 Reputation points Microsoft Employee Moderator

2023-04-04T17:40:58.6566667+00:00

Hello, @Abdul ! I hope this has been helpful! We appreciate hearing from you and would love to help others who may have the same question. Accepting answers helps increase visibility of this question for other members of the Microsoft Q&A community. If you still have questions, please let us know what is needed in the comments so the question can be answered. Thank you for helping to improve Microsoft Q&A!

Answer 1

Hello, @Abdul ! What should I do if my administrator password isn't working on my VM? The simplest solution is to reset your administrator password to ensure that you are using the correct administrator username/password (and not mistakenly something else): https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/reset-rdp#reset-by-using-the-azure-portal To reproduce this, I created a Windows 10 VM and reset the password (I also reset the username for this example but be sure to back up any user specific data prior to a reset): User's image

After the password was reset, I was able to log back in as an administrator and perform administrator tasks (run elevated, application install/uninstall): User's image

If you are still running into issues after a reset, please let us know in the comments. It's possible that we may need to look at specific OS behavior, or specific requirements for the application that you are trying to install. I hope this helps!

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Azure VM unable to install application

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