Windows Server 2019 RD Licensing manager unable to add additional licenses

Amey A 0 Reputation points

My Windows Server 2019 RD Licensing manager has 50 "Retail Purchase" licenses installed for "Windows Server 2019 - Installed RDS Per User CAL" category.

Now, I am trying to add additional 50 "Retail Purchase" licenses in this pool.
The new CAL's are "Microsoft RDS 2022 User CAL".

I am getting following error after entering the ID = The RD Licensing manager was not able to install the client license pack. Ensure that the correct information is entered, and then retry this operation.

I ensured that my license key pack ID is correct. I copied it from the activation wizard i.e. While activating I used the same company name & country that is on our bill.
Do I need to wait for 24 hours after this retail purchase and then activate the CAL's?

Pls suggest thank you.


Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
12,269 questions
Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
4,286 questions
{count} votes

1 answer

Sort by: Most helpful
  1. Limitless Technology 43,996 Reputation points

    Hello Thank you for your question and reaching out. I can understand you are having query\issues related to RDS CAL Licensing server. I recommend you contact the Clearinghouse by telephone and ask them to assist you with installing your RDS CALs. Locate the Microsoft Clearinghouse Telephone Number for Your Country or Region : Reference : --If the reply is helpful, please Upvote and Accept as answer--

    0 comments No comments