Email Storage

Question

Hi, I have been advised I cannot send / receive emails in my hotmail.com account. I have purchased storage but believe this block was placed for approx. 8 hours. Will I get the emails which were sent in this time? I was expecting some important emails during this time and would like to know that my inbox will sync. Thanks, Nicole

Answer 1

Hi @Nicole Masterman , Welcome to our forum!

Hi, I have been advised I cannot send / receive emails in my hotmail.com account.

I noticed that you mentioned mailbox storage, did you receive a prompt that the mailbox quota is about to be full when you were advised you cannot send / receive emails in your hotmail.com? Or some other error prompt?

Will I get the emails which were sent in this time?

Does this issue occur in Outlook desktop client?

If the issue occurs in Outlook desktop client, it is recommended that you could log in to web mail to receive emails in a timely manner. If you can receive emails on web mail, please refer to this article to troubleshooting: I can't send or receive messages in Outlook. If you cannot receive emails on web mail, considering the issue is related to hotmail, it's suggested that you could post your case in dedicated forum for Outlook.com for more professional advice.

Hope the above help!

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.