Azure Migrate
A central hub of Azure cloud migration services and tools to discover, assess, and migrate workloads to the cloud.
745 questions
Support SLA
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 35%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jason
1
Reputation point
Does anyone else have problems with Azure support SLAs? Is there somewhere we can address the fact that ours aren't being met? We have the standard support plan, but our first two tickets are way past their stated SLA:
Our severity C issue is supposed to get updates within 8 hours, but we haven't received an update since last Friday! Five calendar days ago!
Our severity A issue is supposed to get an update within 1 hour, but we haven't heard anything all in the past 5 hours.
And there is no way for us to contact support about their breaking their own SLAs. We love Azure technology, but this support experience is terrible. Are we just having bad luck, or is this a common experience?
{count} votes
-
olufemia-MSFT 2,861 Reputation points2020-10-08T03:10:46.983+00:00 Hello @Jason - sorry for the sub-par experience with the Azure support channel. Will take this offline with you to see how we can help unblock your open tickets.
Sign in to comment