Salesforce for Outlook Add-in and shared mailboxes doesn't work

Question

Our office environment uses shared mailboxes with Salesforce for Outlook. In windows outlook, when I add the shared mailbox under its own Mail profile, the Add-in doesn't work and throws an error after loading for a long time.

Answer 1

Hi @Agarwal Khushbu EXT ,

Welcome to our forum!

Based on my research, i found a Salesforce article that introduces:
Only shared folders, which provide delegate access to an inbox or calendar, are supported. Outlook shared mailboxes aren’t supported in Microsoft add-ins.

So i'm afraid the the add-in are not available with shared mailbox in Outlook. More information:
Considerations for Outlook Shared Folders in Outlook Integration
(Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.) Hope to help you!

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