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How to fix unusual sending error

cteljr 0 Reputation points
2023-04-05T23:31:08.4766667+00:00

I'm getting this unusual error in MS Office 2016:

Task '<email address> - Sending' reported error (0x800CCC6F) : 'Your outgoing (SMTP) email server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: evtCopyCurrentFolderPathToClipboard'

Suggestions to fix? I've never seen a response like that before.

Outlook
Outlook
A family of Microsoft email and calendar products.
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Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Yuki Sun-MSFT 41,016 Reputation points
    2023-04-06T02:57:42.48+00:00

    Hi @cteljr , Could you clarify which type of email account you are using? Is it an IMAP or POP account?
    Have you made any changes in STMP settings prior to the occurrence of this issue? In order to help narrow down the problem, please try sending a message from the web mail and see if it can be sent successfully. If there's no issue in web mail, I'd recommend following the steps below in order to troubleshoot further:

    1. Start Outlook in safe mode (Press Windows + R, type "outlook /safe", press Enter.). If it works fine in safe mode, chances are that the issue could be related to any add-in, then you can enable the add-ins one at a time to find out the culprit.
    2. Create a new Outlook profile, add the email account to it, switch to the new Outlook profile and check the result.
      Overview of Outlook e-mail profile

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