I can't load the Benefits page on Visual Studio Subscriptions

Yevhen Chubarov 20 Reputation points
2023-04-06T10:41:21.09+00:00

Hi Team, I want to Activate my Subscription on the Benefits page but I can't load it. I see the error page "Something went wrong! Unable to load benefits data. Please try again later" I tried the following steps but still, got that error.

  1. Use the new MS Edge browser that you can download here.
  2. Make sure to clear cache and cookies.
  3. Go to https://my.visualstudio.com
  4. Sign in with your Microsoft account and password associated with your MCT Profile.
  5. Go to the Benefits page.

Do you know how to fix this? I can send you additional information in a private chat.

Visual Studio
Visual Studio
A family of Microsoft suites of integrated development tools for building applications for Windows, the web and mobile devices.
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Accepted answer
  1. Anna Xiu-MSFT 26,651 Reputation points Microsoft Vendor
    2023-04-07T07:32:09.3466667+00:00

    Hi @Yevhen Chubarov & AQL, 

    Welcome to Microsoft Q&A! 

    The Subscription page may have had an outage. I can open it normally now. Can you try again and confirm if it works or not? 

    Meanwhile, please check if you have any anti-virus software or group policy setting that is blocking it. 

    If you have any updates, please feel free to let us know. 

    Sincerely,

    Anna


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