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Find the reason for Shutdown of Surface Go Devices

Boopathi Subramaniam 3,301 Reputation points
2023-04-06T18:31:27.84+00:00

Hello, We have Surface Go devices. OSD is started. Surface Go devices getting Shut Down during the OSD process. Please help to find what is causing the Shutdown. I see that TSManager restarted the device in the Event Viewer Logs. May be it does not come back after restart. Please help how to find why does the device does not come back after restart or how does shutdown happens

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,197 questions
Microsoft Configuration Manager

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  1. CherryZhang-MSFT 6,486 Reputation points
    2023-04-07T02:58:22.9+00:00

    Hi @Boopathi Subramaniam, 

    Are you deploying OS use SCCM task sequence? If so, please help upload a full smsts.log and task sequence screenshot for our reference.

    Looking forward to your reply.

    Best regards,
    Cherry

  2. S.Sengupta 17,311 Reputation points MVP
    2023-04-11T15:17:45.4766667+00:00

    To check the Event Viewer logs and determine why the device was shut down or restarted on Windows 11, use these steps:

    1. Open Start.
    2. Search for Event Viewer and click the top result to open the app.
    3. Browse the following path: Event Viewer > Windows Logs > System
    4. Right-click the System category and select the "Filter Current Log" option
    5. In the "All Event ID" textbox, include the following ID numbers separated using a comma: • 41,1074,6006,6605,6008. Windows logs many types of logs, these are just a few events you can use to diagnose the problem.
    6. Click the OK button.
    7. Double-click a log to confirm the information
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  3. CherryZhang-MSFT 6,486 Reputation points
    2023-04-13T07:48:55.86+00:00

    Hi @Boopathi Subramaniam, 

    1, Can we get smsts.log?

    2, How did you identify the devices when OSD? We can try to specify that Configuration Manager use different identification methods. The link for your reference:

    https://learn.microsoft.com/en-us/surface/considerations-for-surface-and-system-center-configuration-manager#surface-ethernet-adapters-and-configuration-manager-deployment

    3, What version of OS you are deploying? Please help check if we are missing any drivers?

    The link for your reference:

    https://learn.microsoft.com/en-us/surface/considerations-for-surface-and-system-center-configuration-manager#surface-ethernet-driver

    4, For more information about Considerations for Surface and Microsoft Endpoint Configuration Manager, please refer to this link:

    https://learn.microsoft.com/en-us/surface/considerations-for-surface-and-system-center-configuration-manager

    Looking forward to your feedback.

    Best regards

    Cherry

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