how to unlock my locked account

Question

I try to use my student Email address from my school to register Azure but failed, and then I login Azure with my Github account connected with my Microsoft account, and I get this prompt(Your account has been locked. Contact your support person to unlock it, then try again.) ,

how can I contact support person for assist? (ps: I could not submit a support request because I could not login Azure Support with my account). And sorry for my poor English.

Answer 1

Hi

If you are the only global admin on the account and are blocked entirely, you can reach out to the Azure Data Protection team to restore access. 866-807-5850

Alternatively, I would suggest raising a ticket using your local number from one of the Global Support numbers listed here:

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

They may be able to reset your Auth methods to allow you to login again and reset. You will need to provide proof that you are the owner of the Subscription.

Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

Hope this helps,

Thanks

Michael Durkan

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