Authenticator will not work due to 2Fa

Question

I recently reset my phone which somehow lost all of my authenticator accounts. i have tried the' " i do not have use of authenticator" option but al it does is bring me to a prompt that allows me to choose, "use authenticator to approve sign in", or "use code". this use code brings me to a prompt asking me to use authenticator to create code but i do not have authenticator setup at the moment.

Answer 1

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

Without a backup to restore from the only option is to work with each of the service provider's account recovery methods. The authenticator app is nothing more than a code generator. The two factor is turned on or off at the service provider end.

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