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Error 135011
Hi
Firstly my email account (Microsoft 365 on GoDaddy) was not connecting to my outlook. After several hours of trying various things, I went into my account settings and disabled the device. Now not only is it not connecting, I am unable to reconnect. Please see the error message. Appreciate your help.
4 answers
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Jade Liang-MSFT 9,956 Reputation points Microsoft Employee
2020-10-09T06:40:11.447+00:00 Hi @SG ,
I went into my account settings and disabled the device.
How did you disable the device(by personal portal or others)?
According to your description, you have disabled the device, and as I know, the error 135011 is actually caused by “Device used during the authentication is disabled.”, which may cause your issue.
In order to re-enable the disabled device, it's suggested to contact with your administrator to change the settings in Azure AD(Azure AD admin center > Azure Active directory > Devices) like below.
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Chukwudi Anike 1 Reputation point
2021-10-03T18:33:43.85+00:00 HAving the same issue
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Carlos Guillermo Sarnovo 1 Reputation point
2022-07-19T19:50:05.14+00:00 Hi, the question is, because i have one computer in the company thats every day have the error 135011. Every days i enable the device, start to work porperly, but everydays the divice disable, so i need to enable manually every mornings. Can you tell me how can i enable de device permanently???