Cannot Login into my azure portal, mobile phone lost

Question

I cannot login to Azure Portal, when logging into my azure account portal.azure.com. I keep getting asked for a code from a phone that i lost.
I don't have any alternatives to login, resetting the password leaves me at the same position, it keeps insisting on the phone code. Looking for your support. Regards Sachin

Answer 1

Hi Sachin,

If you have lost access to your phone and don't have any alternative means to receive the code, you can try the following steps:

Contact Microsoft support: You can contact Microsoft support and explain your situation. They may be able to help you reset your account and provide alternative methods of authentication.

Provide alternative email address: If you have a backup email address associated with your Azure account, you can provide it to Microsoft support to verify your identity and reset your account.

Provide identity verification documents: Microsoft may ask you to provide identity verification documents, such as a government-issued ID or passport, to prove your identity.

Enable multi-factor authentication (MFA) in the future: To avoid this situation in the future, you can enable MFA and set up alternative authentication methods, such as an authentication app or security key, to ensure that you always have a backup way to access your account.

I hope this helps. Good luck!