Cannot Login into my azure portal, mobile phone lost

Sachin Gupta 0 Reputation points
2023-04-08T09:51:42.36+00:00

I cannot login to Azure Portal, when logging into my azure account portal.azure.com. I keep getting asked for a code from a phone that i lost.
I don't have any alternatives to login, resetting the password leaves me at the same position, it keeps insisting on the phone code. Looking for your support. Regards Sachin

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  1. VasimTamboli 4,420 Reputation points
    2023-04-08T11:55:27.1+00:00

    Hi Sachin,

    If you have lost access to your phone and don't have any alternative means to receive the code, you can try the following steps:

    Contact Microsoft support: You can contact Microsoft support and explain your situation. They may be able to help you reset your account and provide alternative methods of authentication.

    Provide alternative email address: If you have a backup email address associated with your Azure account, you can provide it to Microsoft support to verify your identity and reset your account.

    Provide identity verification documents: Microsoft may ask you to provide identity verification documents, such as a government-issued ID or passport, to prove your identity.

    Enable multi-factor authentication (MFA) in the future: To avoid this situation in the future, you can enable MFA and set up alternative authentication methods, such as an authentication app or security key, to ensure that you always have a backup way to access your account.

    I hope this helps. Good luck!

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