Different errors upgrade build with Windows 10 Servicing

Rafael Aguilar 496 Reputation points
2020-10-08T13:59:33.503+00:00

Hi,Team.

I need your help again.

We are upgrading from Build of windows 10 to 1909. Out of 13 computers only one was installed but the others were not.
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I'm checking the event viewer and logs but they give me different error codes. I place the images of the same computer with different error.

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Prerequisites were evaluated: Language, Architecture and the update is required. Later, after seeing that the computers gave error, we renamed the folder softwaredistribution, registry.pol and catroot2.

What else can I do? Has someone passed you?

Thank you for your help.

Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
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  1. Rahul Jindal [MVP] 8,881 Reputation points MVP
    2020-10-08T16:18:10.237+00:00

    It appears that the upgrade actually started. Did you check the setupact and setuperr logs?

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  2. Rita Hu -MSFT 9,556 Reputation points
    2020-10-09T03:10:43.813+00:00

    Thanks for your posting on Q&A.

    Agree with RahuJindal-2267.

    It is recommended to check the setupact.log.

    In addition, it is also recommended to refer to the following steps to check the error informations:

    Use Event Viewer to check the error informations:

    1. Open Event Viewer and navigate to Windows Logs\Application.
    2. Click Find, and then search for winsetupdiag02.
    3. Double-click the event that is highlighted.

    Please share with us if you find any error information.


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  3. Rafael Aguilar 496 Reputation points
    2020-10-13T22:15:39.81+00:00

    Hi..

    You can check the mentioned logs and in the setuperr.log there are multiple errors.
    32172-image.png

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    I would appreciate some ideas on where to start to solve this problem.

    Thanks-


  4. Rahul Jindal [MVP] 8,881 Reputation points MVP
    2020-10-14T06:38:38.883+00:00

    Screenshot from Setuperr.log isn’t giving much to work with. See if you can provide the log itself. Setupact is also needed. Also, look at the compatscan xml reports. I suspect something is blocking the upgrade.

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  5. Rita Hu -MSFT 9,556 Reputation points
    2020-10-14T07:39:16.397+00:00

    Thanks for RahuIJindal-2267's reply.

    The Setupact.log is essential. It is helpful for us to research.

    @Rafael Aguilar
    Please note to protect your personal information while you provide the log message.

    In addition, please share the whole screenshot with us. Here is a link about the error information for your reference.

    Here is a related screenshot for your reference:
    32244-2.png

    Regards,
    Rita


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